Last Updated: September 15, 2023
1. Introduction
Welcome to Lapanza.co.za, operated by Lapanza Beauty & Lifestyle. We strive to provide high-quality products, and we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help. Please read our Refunds and Returns Policy carefully to understand your options and responsibilities.
2. Return Eligibility
2.1. Timeframe: You have 7 days from the date of delivery to initiate a return.
2.2. Condition: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Any product that is damaged, missing parts, or not in its original condition is not eligible for a return.
2.3. Non-Returnable Items: Some products are non-returnable for hygiene and safety reasons, such as opened cosmetics, skincare, and personal care items.
3. Initiating a Return
To initiate a return, please follow these steps:
3.1. Contact Us: Send an email to [email protected] with your order number, the reason for the return, and clear photographs of the product if it is damaged or defective.
3.2. Return Confirmation: Once we receive your request, we will provide you with instructions on how to return the product, including the return address.
4. Return Shipping
4.1. Customer Responsibility: You are responsible for the cost of return shipping, except in cases where the product is damaged, defective, or incorrect due to our error.
5. Refunds
5.1. Processing Time: We will process your refund within 3-5 working days of receiving the returned product. The refund will be issued to the original payment method used for the purchase.
5.2. Partial Refunds: If the returned product is not in its original condition, damaged, or missing parts, we may issue a partial refund at our discretion.
5.3. Non-Refundable Items: Shipping costs and certain non-returnable items are non-refundable.
6. Contact Us
If you have any questions about our Refunds and Returns Policy, please contact us at:
- Email: [email protected]
- Address: 23 Gladiator Rd, Pierre van Ryneveld, 0157
7. Policy Updates
We reserve the right to update this Refunds and Returns Policy at any time. Please review it periodically for changes.
We value your satisfaction and aim to provide a fair and transparent returns and refunds process. If you have any questions or concerns, please do not hesitate to reach out to us.
8. Damaged or Defective Products
8.1. Damaged During Shipping: If your product arrives damaged due to shipping, please contact us immediately with clear photographs of the damaged product and packaging. We will work with our shipping partner to resolve the issue promptly.
9. Cancellation of Orders
9.1. Cancellation Window: You have 16 hours from the time of purchase to cancel your order for a full refund. Please contact us immediately if you wish to cancel your order.
10. Exchanges
We do not offer direct product exchanges. If you wish to exchange a product, please follow the return process outlined in Section 3 and place a new order for the desired product.
11. Customer Support
Our customer support team is available to assist you with any questions or concerns regarding your purchase, returns, or refunds. Please contact us at [email protected], and we will respond as promptly as possible.
12. Legal Compliance
This Refunds and Returns Policy is in compliance with all relevant laws and regulations governing consumer rights and protection.
13. Language
This policy is available in English for your convenience. In case of any discrepancies or disputes, the English version of this policy shall prevail.
